COMPLAINTS
- The Customer has the right to lodge a complaint regarding the performance of the contract of sale. The complaint should be submitted to the e-mail address: michal@mostuniqueart.com. In the event of finding defects in the sold item, the Seller shall bear the liability specified in particular in the provisions of Articles 556 and 5561-5563 et seq. of the Civil Code.
- The complaint report should, although it is not a requirement for considering the complaint, be submitted on a legibly filled out form containing:
- Full name
- e-mail address or mailing address,
- description of the problem/nonconformity,
- the date of conclusion of the contract giving rise to the complaint,
- damage report, including the subject of the complaint and the circumstances justifying the complaint, drawn up in the presence of the courier,
- a photograph of the damage (possible in electronic form),
- specification of the request regarding the manner of handling the complaint.
- Adhering to the provisions of paragraph 2 will facilitate and expedite the handling of the complaint.
- If the data provided in the complaint is insufficient for its consideration, the Seller requests the complainant to supplement it in the specified scope.
- Complaints can be submitted by email at: michal@mostuniqueart.com or by regular mail to: B42 Michał Junik with registered office in Warszawa, post code 03-286, ul. Malborska 3/119. The complaint will be processed within 14 days from the date of its receipt.
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